Frequently Asked Questions (FAQs)

General

Why BK8Asia?

BK8Asia is a legal, secure and licensed trademark and registered trademark 30, Ghar Id-Dud Street Sliema SLM1572, Malta. Regulated & Licensed by the Government of Curacao and regulated under the Master License of Gaming Services Company, N.V. # 365 / JAZ. BK8Asia offers unique, state-of-the-art Online Live Dealer Casino, , Slot Machine Games, Sports Betting, Keno, Lottery and much more. You can experience genuinely thrilling online entertainment with enticing sales, rewards, the best discounts and a reward program.

How can I open an account at BK8Asia?

Simply visit the link https://www.bk8asia.com/ once at the site, click the “JOIN” option and you’d be guided on how to create the account. It’s easily completed.

Currencies accepted by BK8Asia

Below are the currencies accepted by BK8Asia:

  • Indonesian Rupiah (IDR)
  • Vietnamese Dong (VND)
  • Malaysian Ringgit (MYR)
  • Thai Baht (THB)

My Account

How to open your BK8Asia account?

BK8Asia has made it quick, simple, and easy to open your account. On the home page of the BK8Asia website, tap the “Join” button at the top right corner of the screen and you will be directed to the registration section.

Please include the following information:

  • Username – kindly name the unique identifier that you will be using to log in.
  • Password – This is not a case sensitive field; however, it will be between 8 and 10 characters wide, composed of letters and numbers (at least two digits). Remember always to keep your password confidential.
  • Full name – Please make sure that you submit a correct full name for payment authentication purposes.
  • Date of Birth – kindly enter a valid verification date.
  • Phone Number – Please provide a valid phone number for better support and security of your account.
  • Currency – Based on the currency you want to use for depositing / removing and wagering.

Do note you must agree that you are above 18 years to create an account. It is also essential that you accept the terms and conditions.

What would I do about a password error?

For cases such as password error, please verify to make sure that your password is entered properly, it must be between 8 and 10 characters, 2 or 3 of which must be in numbers. If not resolved, please do not hesitate to contact our Live chat customer service support representative.

Are my personal information secure with BK8Asia?

The BK8Asia website is designed with your privacy and security as a primary concern. BK8Asia is regulated and does not reveal your sensitive details utilizing the highest data protection requirements to any third party until it is authorized to do so under relevant laws and regulations or through a court order. BK8Asia retains the right to disclose and pass the private info to our respective payment settlement processing providers and financial entities, to the degree required for the fulfillment of payments for services rendered by our website. For all personal information provided by users, it is transmitted via the Secure Socket Layer (SSL 128 bit encryption standard) and stored in secure operating environments that are not accessible to the public. There is restricted and strict control of all internal access to all info.

Account safety

In order to obtain complete validity, you will need to enter correct details such as “Update Profile,” “Banking Information,” “Phone Number,” “Email Address.” Please ensure your contact number and email address are right before checking it out. Kindly contact our Live Support if you need to update your email address and phone number before the verification request is sent.

How do I deposit?

You’re just a step away from placing bets in BK8Asia, so you’ll need to finance your account using one of the following deposit options:

  • Account transfer to your central bank accoun
  • Help2Pay / EeziePay Pay

BK8Asia is the choice for the fast crediting of funds to your account and experience. Therefore, please use the deposit options mentioned above, as stated above. We do not consider any deposit by “Cheque” or “Bank Draft” (Company OR Personal Cheque) as your deposit form.

Bank Transfer is a deposit service that is available from the following countries only: Indonesia, Malaysia, Vietnam, Thailand and Brunei. Bank Transfer will be processed and reflected in the Main Wallet when our bank receives the funds.

How do I withdraw?

Withdrawal is swift and efficient. You can withdraw funds from your BK8Asia account with the bank withdrawals option. Bank Transfer is open to BK8Asia members registered from the following countries: Indonesia, Thailand, Malaysia and Vietnam. Members can request for withdrawals to be paid directly to their bank accounts. To request a withdrawal, select “Bank” under the Withdrawal menu. Enter the amount you wish to withdraw and provide your bank account information(Bank name and Bank Account number).

Members’ fund can be accessed via bank account statement in BK8Asia accounts. Members may be required to include easily identifiable images of their ID, bank statement or a copy of their photographic ID.

How long does it take before I receive my money?

Once your required account details are obtained and processed. Any information you are needed to send us in compliance with the BK8Asia withdrawal policy, any withdrawal request will be submitted to our approved efficient processing team for your account security and calculated implementation. Within the following time frames the withdrawal will be processed; Preprocessing(25 minutes approx), Reflect at your bank(The processing time depends on the banking).

Are there any charges for deposits and withdrawals?

We at BK8Asia do not bill our members for any deposits made to their accounts and withdrawals. However, please note that many selected banks, e-wallets or credit card companies may have additional transaction fees that will not be absorbed by BK8Asia. For better information with your bank, please check the transaction fees with your selected bank. BK8Asia which may, at our sole discretion, have the right to terminate or withdraw the offer and the firm policy applied to our terms and conditions.

What does wallet mean in BK8Asia?

Main and Products wallets are the two main categories of wallets. “Main Wallet” balance shows the total amount that can be withdrawn to fund betting transactions through various banking methods or transferred to Products Wallet. Both newly-winning deposits are automatically adjusted to this balance. The product balance is available for products/providers betting.

Promotions

How do I join a promotion?

BK8Asia’s promotion can be sent directly to your SMS / Inbox, so you can keep up to date with our latest offers. Instead, for your own understanding and informed option you can visit our Promotions page to see what’s currently available or contact Customer Support for more inquiries. Applied terms and conditions to be eligible which is important to read.

To avoid being ineligible and losing out on great offers, each member is required to claim their promotions as mentioned before promotions are overdue and may not enjoy the highest benefits of BK8Asia according to the instructions.

Cash rebates

What are cash rebates?

Cash Rebates is entitled only to selected games for all members of the BK8Asia dependent on their total daily sum wagered in Live Dealer Casino, Sports, Lottery and Slots. T&C Promotions will apply.

How does cash rebates work?

Cash rebate for each commodity that is available for the member will be determined depending on the turnover entitlement. It would be based on the daily cumulative amount that the participant wagered on the refund eligibility. Daily stake calculation cut-off is daily 23:59:59 (GMT +8). Our program will run a regular refund estimate for each participant and be credited by the next day.

Are there turnover requirements if I'd like to withdraw?

There is no roll-over condition. For more information or questions, please contact Customer Service Support Live Chat.

How do I check my rebates?

Please log in to BK8Asia and select “Deposit” go to “History” and click “Rebate/Cashback and Time.” A remark indicating the cash rebates with the sum and correct turnover will be issued. After the promotion period expires, all rebates will be credited to your account daily before 16:00:00 (GMT+8).

Products

What options are available for play?

Technical

I can't seem to login to my BK8Asia account why?

Please ensure you log in from an unrestricted country. And please clear all your cookies/cache and close your browser. Then, open the browser again, and try again. If your authentication is still unsuccessful, please recheck that the correct information has been entered and try again. If you still cannot log in, please contact BK8Asia’s Live Chat Customer Service Support.

Technically how safe is this system?

Different kinds of technical safety aspects, hence, the main safeguards defined by BK8Asia are below. Physical protection-Our servers are located in highly secured facilities, where security clearance has been checked for all employees. Security against data breach-Our servers are secured by firewall. Data integrity-It encrypts all BK8Asia communication between your browser and our servers.

Compatibility?

BK8Asia recommends Operating Systems, Browsers and Adobe Flash on below details. Please ensure that your screen resolution is set to or higher than 1024 x 768 for optimal website use. We note that if you use IE8 or below, a few features will be lacking because there is minimal support from Microsoft for the new version of HTML5, CSS3, CSS2.0 and CSS3.2. We also encourage you to use Adobe Flash 9.0.115 or later to see if you have an acceptable version of Adobe Flash Player. For IE’s full version, please use the higher version of IE to have full Internet Explorer browser usage.

We are happy to provide you with the new versions of Internet Explorer or Windows applications for a working version of this version of the app to be used on all of your computers. We apologize for the inconvenience this change has caused, and in the future, we will try to work on this issue. We hope this will help you make the most of the extra time that we’ve given you to get the most out of your web browser and apologize for any inconvenience that may have caused. Soon, we will be making the transition.

How do I get more information aside from those not here?

If you still have issues, please contact BK8Asia’s Customer Service Support Live Chat if we can be of any 24/7 help.